Frequently Asked Questions (FAQ's)

How do I get help?

Our Customer Support team is here to help you! If you need help, please reach out via email us at khromeaisuauto@gmail.com.

How much is delivery, and how long will it take?

Domestic Delivery

	Delivery Method	Estimated Delivery time	Delivery Cost
Australia	Standard	3-5 business days	Flat $10 on all orders under $100
			Free over $100

 

What if I don't receive my order or shipping confirmation?

If you haven't received a confirmation email within 24 hours of placing your order, please check your junk email folder as you may have some filters redirecting certain emails not contained in your address book. Alternatively, our Customer Support team is here to help you! If you need help, please reach out via email at khromeaisuauto@gmail.com

How will my order be delivered (ATL)?

All online orders will be dispatched with ‘Authority to Leave’ at the time of purchase. A signature and name will still be captured if you are home. If you are not at home, the parcel will be left in a safe place when available; if the courier does not think there is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call. Once your order is left in a safe area, delivery drivers will do their best to make a note of the location or take a picture as proof of delivery. Orders are deemed 'delivered' when left at your premises.

*Khrome Aisuauto takes no responsibility for order missing due to theft or negligence if a parcel is delivered in a safe place, and a proof of delivery is provided by the courier confirming this.

For more information, please visit: https://auspost.com.au/receiving/manage-deliveries-in-transit/leave-in-a-safe-place

What is your returns policy?

Returns will only be accepted within 30 days when:

• Items are in their original condition;
• Items are in their original packaging and returned in a protective postal bag (shoe boxes must also be returned in their original condition);
• Tags remain attached to garments;
• Proof of purchase is provided; and A returns form is included (items returned via post only)

• FINAL SALE: Items marked as “Final Sale” are not eligible for returns or exchanges due to change of mind. If an item is faulty, you may be entitled to a replacement or refund after assessment by our customer service team.

How can I exchange an item?

At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.

On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.

We will refund any payment taken for items not sent.