FAQ's
Frequently Asked Questions (FAQ's)
How do I get help?
Our Customer Support team is here to assist you. If you need help, please email us at khromeaisuauto@gmail.com.
How much is delivery, and how long will it take?
Standard shipping within Australia is free on every order, with no minimum spend.
Domestic Delivery
| Region | Delivery Method | Estimated Delivery Time | Delivery Cost |
|---|---|---|---|
| Australia | Standard | 3 to 5 business days | Free on all orders |
What if I do not receive my order or shipping confirmation?
If you have not received a confirmation email within 24 hours of placing your order, please check your junk or spam folder. Email filters sometimes redirect messages from unfamiliar senders. If you still cannot find your confirmation, our Customer Support team is here to help. Contact us at khromeaisuauto@gmail.com.
How will my order be delivered (ATL)?
All online orders are dispatched with Authority to Leave. If you are home, the courier may still capture a name and signature. If you are not home, the parcel will be left in a safe location whenever possible. If the courier determines there is no safe place to leave your parcel, it will be taken to your local post office and a card will be left.
Once a parcel is left in a safe area, delivery drivers will usually record the location or capture a photo as proof of delivery. Orders are considered delivered once placed at your premises.
Khrome Aisuauto is not responsible for missing orders due to theft or negligence once the parcel has been delivered to a safe place and proof of delivery has been provided by the courier.
For more information, visit: Australia Post Safe Drop Information.
What is your returns policy?
Returns are accepted within 30 days of delivery, including sale and discounted items, when the following conditions are met:
- Items are in original condition.
- Items are in original packaging and returned in a protective postal bag (shoe boxes must be returned in original condition).
- Tags remain attached to garments.
- Proof of purchase is provided.
- A completed returns form is included for postal returns.
Change-of-mind returns can be exchanged for a different size or item, or credited as store credit. If an item is faulty, damaged or incorrect, contact us within 7 days of delivery and you may be entitled to a replacement or refund under Australian Consumer Law. See our Returns & Refund Policy for full details.
How can I exchange an item?
Email us at khromeaisuauto@gmail.com within 30 days of delivery with your order number and the size or item you would like instead. Once we receive the original item in its original condition, we will send out your exchange or issue store credit.
If any item from your order is unavailable, you will receive an email notifying you of the missing item. You may also find details on your despatch note. Any payment taken for items not sent will be refunded.