Our Customer Support team is here to assist you. If you need help, please email us at khromeaisuauto@gmail.com.
How much is delivery, and how long will it take?
Domestic Delivery
Region
Delivery Method
Estimated Delivery Time
Delivery Cost
Australia
Standard
3 to 5 business days
Flat $10 on all orders under $100
Free for orders over $100
What if I do not receive my order or shipping confirmation?
If you have not received a confirmation email within 24 hours of placing your order, please check your junk or spam folder. Email filters sometimes redirect messages from unfamiliar senders. If you still cannot find your confirmation, our Customer Support team is here to help. Contact us at khromeaisuauto@gmail.com.
How will my order be delivered (ATL)?
All online orders are dispatched with Authority to Leave. If you are home, the courier may still capture a name and signature. If you are not home, the parcel will be left in a safe location whenever possible. If the courier determines there is no safe place to leave your parcel, it will be taken to your local post office and a card will be left.
Once a parcel is left in a safe area, delivery drivers will usually record the location or capture a photo as proof of delivery. Orders are considered delivered once placed at your premises.
Khrome Aisuauto is not responsible for missing orders due to theft or negligence once the parcel has been delivered to a safe place and proof of delivery has been provided by the courier.
Returns are accepted within 30 days when the following conditions are met:
Items are in original condition.
Items are in original packaging and returned in a protective postal bag (shoe boxes must be returned in original condition).
Tags remain attached to garments.
Proof of purchase is provided.
A completed returns form is included for postal returns.
FINAL SALE: Items marked as Final Sale cannot be returned or exchanged due to change of mind. If an item is faulty, you may be entitled to a replacement or refund after assessment by our customer service team.
How can I exchange an item?
Exchanges are not available for online orders at this time. If you would like a different size or item, please return the unwanted item and place a new order.
If any item from your order is unavailable, you will receive an email notifying you of the missing item. You may also find details on your despatch note. Any payment taken for items not sent will be refunded.
“Honestly didn’t expect the quality to be this good. The shirt feels premium, almost like designer level. The colours pop in person too—definitely coming back for more.”
@ellegendariob
Got one of the jumpers and it’s crazy comfortable. Heavy, well-made, and the colour is clean. Feels like something you’d get from a high-end brand.
@sonuha
The quality surprised me straight away. Fabric feels thick and durable, not cheap at all. The colours are super clean and it fits perfectly!
@kenji.okahisa
Feels like designer but without the crazy price. The hoodie is soft on the inside and the print + colour combo is actually insane in person.
@_cortes
Love the attention to detail. The material feels premium and the colours don’t fade or look dull. Definitely gives that high-end streetwear vibe!!
@blueboyjords
Bought a tee and it feels way better than most brands around this price. Nice weight to it, colours are vibrant, and overall just feels luxury xx
@anna.otran
The jumper quality is next level. Thick, comfortable, and the colour stands out properly. Feels like something you’d see in a designer store!
@unbreakable_cutz
Frequently Asked Questions
Find answers to common questions about our products and services
We offer a 30-day return policy on all unworn items with original tags attached. If you need to process a return, you have two convenient options:
Ship Your Item — Please contact our customer service team to initiate a return and receive prepaid shipping instructions.
In-Store Return — If you have any issues or prefer to return your item in person, you're welcome to bring it directly to our store. No hassle, no shipping required.
Our commitment to quality sets us apart. Every piece is crafted with precision and made from premium materials that feel and perform like designer-level streetwear. Our customers consistently report that our pieces feel "designer-quality without the designer price tag." We focus on:
Heavy, durable fabrics - Built to last, not to fade quickly
Vibrant colors - Premium dyes that stay vivid wash after wash
Attention to detail - From stitching to prints, every element is carefully executed
Premium feel - The moment you touch our pieces, you'll feel the luxury
To keep your pieces looking premium:
First wash: Wash inside-out in cold water to set the dyes
