RETURNS & REFUND POLICY

Returns

Returned items must meet the following conditions:

  • Items must be unworn, unused, undamaged, and in original condition
  • All tags must be attached and items returned in original packaging
  • We do not accept returns that are worn, soiled, or altered in any way

Please take care when trying on items and ensure they are returned in the same condition received.
Returns that do not meet these requirements will not be accepted.

Sale or discounted items are not eligible for return.

Return Timeframe

  • Returns must be received within 14 days of delivery
  • We recommend initiating your return within 7 days to ensure it arrives on time

To start a return, please contact us at:
khromeaisuauto@gmail.com

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • Original shipping charges are non-refundable

Exchanges & Store Credit

If you are not fully satisfied with your purchase, you may:

  • Request an exchange (e.g. different size or item)
  • Receive a store credit (no expiration date)

Once we receive and inspect your return, we will process your exchange or issue store credit.

We recommend sending your return promptly, as we cannot reserve stock until your return is received.

Cancellation Policy

We aim to process and ship orders quickly, so cancellations are not guaranteed.

If you wish to cancel your order:

  • Email us as soon as possible at khromeaisuauto@gmail.com
  • Include your Order Number and the message:
    “Please Cancel My Order”

We will do our best to assist, but once your order has been processed or shipped, cancellation may not be possible.

If your cancellation cannot be processed, your order may still be eligible under our return policy.

Faulty or Incorrect Items

If you receive:

  • A damaged item, or
  • The wrong product

You must contact us within 7 days of delivery.

Please include:

  • Your order number
  • Clear photos of the item
  • Any relevant packaging or labels

Send this to: khromeaisuauto@gmail.com

⚠️ Claims made after 7 days may not be accepted.
⚠️ Do not dispose of the item until your case is reviewed.

Refunds

Refunds are limited and only provided in specific situations:

  • If an item is out of stock and cannot be fulfilled
  • If required by Australian Consumer Law (e.g. faulty or not as described)

Refunds are not provided for change of mind purchases.

If approved:

  • Refunds will be issued to the original payment method only
  • Please allow 5–10 business days for processing (depending on your bank)

Non-Returnable & Final Sale Items

The following items are non-returnable and non-refundable:

  • Sale or discounted items
  • Promotional items
  • Gift cards (if applicable)
  • Original shipping fees

Australian Consumer Law Notice

Nothing in this policy overrides your rights under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Khrome AI Su Auto
Shop 275, Level 2,
25 George Street,
Liverpool NSW 2170, Australia

Email: khromeaisuauto@gmail.com