GENERAL TERMS & CONDITIONS

Introduction

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and Khrome AI Su Auto(“we”, “us”, “our”).

By accessing our website, purchasing products, or using our services, you agree to be bound by these Terms.

When we refer to:

  • “You” / “Customer” – we mean any user or purchaser of our services or products
  • “We” / “Us” / “Our” – we mean Khrome AI Su Auto

Business Information

Khrome AI Su Auto
Shop 275, Level 2,
25 George Street,
Liverpool NSW 2170, Australia

Email: khromeaisuauto@gmail.com

1. Scope

  1. These Terms apply to all orders placed through our website or in-store.
  2. By placing an order, you confirm that you are at least 18 years old or have permission from a parent/guardian.
  3. These Terms apply to all future transactions unless otherwise agreed.

2. Formation of Contract

  1. Product listings on our website are an invitation to purchase, not a binding offer.
  2. By placing an order, you make an offer to purchase the product.
  3. After placing an order, you will receive an order confirmation email acknowledging receipt.
  4. A contract is only formed when:
    • Your order is accepted, and/or
    • Your item has been dispatched

We reserve the right to cancel or refuse any order at our discretion.

3. Pricing

  1. All prices are listed in applicable currencies and may include GST where required under Australian law.
  2. Prices are subject to change without notice.
  3. We reserve the right to correct any pricing errors.

4. Payment Terms

  1. We accept payment via:
    • Credit/Debit Cards (Visa, MasterCard, American Express)
    • PayPal
    • Klarna / Buy Now Pay Later (where available)
  2. Payment must be completed at the time of purchase.
  3. Orders may be subject to verification checks to prevent fraud.
  4. If payment is declined or not received, we may cancel your order.

5. Delivery & Ownership

  1. Delivery is made to the address provided at checkout.
  2. Risk in the goods passes to you upon delivery.
  3. Ownership of the goods remains with us until full payment is received.

6. Returns & Refunds

  1. Returns and refunds are governed by our Returns & Refund Policy.
  2. Nothing in this policy excludes your rights under the Australian Consumer Law.

7. Cancellations

  1. Orders cannot always be cancelled once placed.
  2. We will attempt to assist where possible, but cancellation is not guaranteed.

8. Consumer Guarantees (Australian Consumer Law)

Under the Australian Consumer Law, you are entitled to:

  • A replacement or refund for a major failure
  • Compensation for any reasonably foreseeable loss or damage

Nothing in these Terms limits your statutory rights.

9. Product Information

  1. We make every effort to ensure product descriptions and images are accurate.
  2. However, we do not guarantee that:
    • Product colours will appear exactly as shown
    • Descriptions are completely error-free

10. Transport Damage

  1. If your order arrives damaged, please contact us within 5 days of delivery.
  2. Provide your order number and supporting photos.

11. Warranty

  1. Our goods come with guarantees that cannot be excluded under Australian law.
  2. Where applicable, we will:
    • Repair
    • Replace
    • Refund

depending on the issue.

12. Limitation of Liability

  1. To the maximum extent permitted by law:
    • We are not liable for indirect or consequential losses
    • We are not responsible for delays outside our control
  2. Nothing in these Terms excludes liability for:
    • Death or personal injury
    • Fraud
    • Any rights under Australian Consumer Law

13. Intellectual Property

All content on our website (including images, branding, and text) is the property of Khrome AI Su Auto and may not be used without permission.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

15. Updates to Terms

We may update these Terms from time to time.

  • Changes take effect immediately upon publication
  • Continued use of our website constitutes acceptance of updated Terms

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes will be subject to the jurisdiction of the courts of New South Wales.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.