DELIVERY POLICY

General Information

All orders are subject to product availability.
If an item in your order is unavailable, we will notify you as soon as possible.

Shipping Locations

We offer worldwide shipping from Australia.

Please note that delivery times and costs may vary depending on your location.

Order Processing

  • Orders are processed within 1–2 business days
  • Business days are Monday to Friday (excluding public holidays in Australia)
  • Processing time does not include shipping time

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details.

Tracking Information

  • Tracking details will be sent via email once your order is ready for shipment
  • Please allow 1–2 business days for tracking updates to appear

⚠️ If you receive tracking details on a Friday, updates may not appear until the next business day.

Shipping Fees

  • Shipping costs are calculated at checkout based on:
    • Delivery location
    • Order size and weight
  • All shipping fees are non-refundable

Partial Shipments

If part of your order is unavailable:

  • We may ship available items first
  • Remaining items will be shipped once back in stock

Your order may arrive in multiple shipments.

Delivery Timeframes

Delivery times vary depending on:

  • Your location
  • Courier service
  • Customs processing (for international orders)

Estimated delivery times will be shown at checkout, but delays may occur due to factors outside our control.

Customs, Duties & Taxes

For international orders:

  • You are responsible for any applicable:
    • Customs duties
    • Import taxes
    • VAT or other local charges

These fees are determined by your country’s customs authority and are not included in our shipping charges.

Delivery Issues

If your order arrives:

  • Damaged, or
  • Incorrect

You must contact us within 5 days of delivery.

Please include:

  • Your order number
  • Clear photos of the issue

Email: khromeaisuauto@gmail.com

Delays & Liability

While we aim to deliver within estimated timeframes, we are not responsible for delays caused by:

  • Courier services
  • Customs clearance
  • Incorrect shipping details provided by the customer
  • External factors beyond our control

Shipping Restrictions

We comply with all applicable Australian laws and regulations regarding shipping.
We reserve the right to refuse or cancel shipments where required by law.

Contact Us

For any delivery-related questions, please contact:

Khrome AI Su Auto
Shop 275, Level 2,
25 George Street,
Liverpool NSW 2170, Australia

Email: khromeaisuauto@gmail.com